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Refunds and Returns Policy

We accept requests to return defective merchandise if request is made within 5 days of its delivery to you. The merchandise should not be used in anyway and is in its original carton or packaging with all parts present.

We inspect your orders prior to shipment. If there is a demand for a refund or return, you must Contact Us, indicating the reason for your return along with your order number, amount and date of purchase. We will then inform you on how to proceed.

We will refund your shipping cost if the item is defective or we had shipped you a different product by mistake.

All claims for returns or refunds due to shipping damage or manufacturing defects must be made within 5 days of its delivery to you. We reserve the right to reject any claims of returns or refund in cases of obvious user abuse.

If you have paid by Credit Card, refunds will be credited to your credit card account.

For electronically delivered items, Recharge Vouchers and ibay Services, we do not accept returns. If there is any problem in using the product or service, please Contact Us within 24 hours of your purchase explaining the problem. Please also refer to the Recharge Vouchers clause in the Terms above.